Privacy Policy

Synconix Soft S.R.L ("SYNCONIX") respects and values your privacy. That's why SYNCONIX has established this Privacy Policy (referred to as the "Privacy Policy" herein) - so that SYNCONIX can disclose what information SYNCONIX collects about you and how SYNCONIX use, store and disclose such information. SYNCONIX want to help you make an informed decision about whether or not to share your information with SYNCONIX.

SYNCONIX reserves the right to revise, modify, add or remove provisions to this Privacy Policy at any time. In the event that SYNCONIX do so, SYNCONIX will notify you in accordance with the notice provisions of SYNCONIX' Terms of Service. Take note of the 'Last Updated' date listed at the foot of this Privacy Policy. If SYNCONIX make changes to this Privacy Policy, SYNCONIX will update that date to notify you of the date of such changes. By continuing to use ("the Website") after receiving notice of the updated Privacy Policy, you acknowledge that you have read and understand the revised Privacy Policy.

Capitalised terms in this Privacy Policy have the meaning given to such terms in SYNCONIX' Terms of Service.

How does SYNCONIX collect information from you?

SYNCONIX collects information from you when you send it to SYNCONIX directly by filling out forms on SYNCONIX' Website (including any application you may make for Services or the Software), corresponding with SYNCONIX by e-mail, writing to SYNCONIX by post, or speaking to SYNCONIX by telephone. SYNCONIX also collect information from you when you browse the Website and use the Software, as set out in detail below. Some of the methods SYNCONIX use to collect data are automated and will take effect automatically as you navigate the Website and/or use the Software.

What information does SYNCONIX collect?

Personal Information.

Personal information means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person ("Personal Information").

SYNCONIX may collect the following Personal Information from you: name, address, telephone number, postal address, e-mail address, IP address, information about the type of browser you use, your operating system, the screen resolution of your browser, your ISP, which pages you view on the Website and the time and duration of your visits to the Website, credit card number (in the case of direct customers) and, if applicable, company name, postal address, telephone number, e-mail address, credit card number or tax ID number as well as similar information concerning technical contacts, marketing contacts, and executive contacts within your company or organisation.

User Communications.

If you communicate with SYNCONIX, SYNCONIX may collect information relating to that communication whether it takes the form of e-mail, letter, forum posting, testimonials or any other form of communication between you and SYNCONIX or submitted by you to the Website (collectively, "User Communications").

Server Information.

If you use one of SYNCONIX' software products such as SYNCONIX' proprietary Web Hosting, Billing and Automation Solution, SYNCONIX may collect certain information concerning such software and concerning the server upon which the software operates. This information includes without limitation: (a) the licensed or unlicensed status of the software; (b) the source from which the license for the software was obtained (i.e., SYNCONIX or a SYNCONIX affiliate); or (c) information about the server upon which the software is installed including (i) the public IP address, (ii) the operating system and (iii) the use of any virtualization technologies on such server ((a) through (c) collectively, "Server Information")). Additionally, "Server Information" may also include information collected by SYNCONIX from time to time concerning which features of the software are most often used in order to improve and make adjustments to the software; and information collected from you by SYNCONIX in the event that you request technical support services including without limitation, IP addresses, usernames and passwords necessary to login to SSH, the root directory of the server upon which you installed the SYNCONIX software and any affected accounts including email accounts, MySQL accounts and other accounts.

Non-Personal Information.

SYNCONIX also collect data in a form that does not, on its own, permit direct association with any specific individual. SYNCONIX may collect, use, transfer, and disclose non-personal information for any purpose.

What information does SYNCONIX collect if you're under the age of 13?

SYNCONIX does not knowingly collect Personal Information about children under the age of 13. If SYNCONIX becomes aware that it has inadvertently collected Personal Information about children under the age of 13, it will take steps to delete the information as soon as possible, except where SYNCONIX is required by applicable law to keep it.

Where SYNCONIX knows a child is above the age of 13, but considered a minor under applicable law, SYNCONIX will obtain parental/guardian consent prior to using that child's Personal Information.

How does SYNCONIX use and store the information it collects?

As a general matter, SYNCONIX may use the Personal Information you disclose to SYNCONIX to improve and provide the Website, the Services and SYNCONIX' other products and services, and for the specific purpose that you gave SYNCONIX your Personal Information. More specific details on how SYNCONIX use your information follows below.

SYNCONIX may use Personal Information to create and authenticate your account, to process transactions you request such as software license purchases in order to perform any contract you have entered into with SYNCONIX, to provide you with customer and technical support and to communicate with you about your account and SYNCONIX' products and services.

The Personal Information you provide to SYNCONIX allows SYNCONIX to provide you with the newsletters and mailing lists that you have signed up for with SYNCONIX. If you do not want to be on SYNCONIX' mailing list, you can opt out at any time by changing your settings in your 'My Details' page within the client area.

SYNCONIX may also use Personal Information to offer, market or advertise to you SYNCONIX products and services. While such SYNCONIX products and services may reference, incorporate or include third-party products and services, SYNCONIX will not use your Personal Information to independently offer, market or advertise third-party products and services unless SYNCONIX first obtain your consent to do so.

From time to time, SYNCONIX may use your Personal Information to send important notices, such as important product updates and communications about purchases as well as changes to SYNCONIX' terms, conditions, and policies. Because this information is important for your interaction with SYNCONIX you may not opt out of receiving these communications.

SYNCONIX may also use your Personal Information for any other legal purpose stated in this Privacy Policy, and any other purpose for which you have given SYNCONIX express consent.

Where you consent to SYNCONIX doing so, SYNCONIX may use your Personal Information to send you direct marketing communications. Should you ever choose to 'opt out' of receiving such communications SYNCONIX may retain your Personal Information on file to ensure that SYNCONIX do not continue to target you with communications of the type that you have asked SYNCONIX to cease sending to you.

SYNCONIX limits the use of Personal Information to the purposes identified in this Privacy Policy and for which you have provided explicit consent. In accordance with established policies and procedures, SYNCONIX retains Personal Information only for as long as necessary to fulfil the stated purposes, unless it is required by law for a different period or SYNCONIX has the consent of the individual.

In accordance with established policies and procedures, SYNCONIX will periodically destroy or erase any Personal Information that is no longer needed.

SYNCONIX may use User Communications in the same way as SYNCONIX uses Personal Information. If you communicate with SYNCONIX for a particular purpose, SYNCONIX may use your User Communications for that purpose. For example, if you contact SYNCONIX for technical support, SYNCONIX may use your communications to provide technical support to you.

SYNCONIX may use Server Information to provide you with technical support services and to maintain, evaluate, improve and provide SYNCONIX products and services. SYNCONIX may also use such information to investigate unlicensed (and therefore unauthorised) uses of SYNCONIX' software.

Where is your Personal Information stored?


How does SYNCONIX disclose the Personal Information it collects?

Except as disclosed in this Privacy Policy, SYNCONIX does not share your Personal Information with unaffiliated third parties other than as set out in this Privacy Policy. SYNCONIX will never disclose your Personal Information to an unaffiliated third party for the purposes of e-mail or other marketing unless SYNCONIX first obtain your consent to do so.

SYNCONIX cannot be responsible for protecting your Personal Information if you share such information in publicly available sections of the Website such as the user forums or testimonials section. You should use your own judgment in disclosing this information on the Website.

In the event that SYNCONIX is purchased by another company, merges with another company or has a substantial portion of its assets purchased by another company, SYNCONIX may share your Personal Information with that company. In such an event, SYNCONIX will notify you in accordance with the notice provisions of the Terms of Use.

SYNCONIX may share your Personal Information with third parties as permitted or required by applicable law, by a court order or by another judicial or governmental request. SYNCONIX may also disclose your Personal Information if SYNCONIX determine that such disclosure is necessary to protect SYNCONIX's rights and remedies or is necessary for national security, law enforcement, or other issues of public importance. Such disclosures could take place in the context of an investigation or to prevent or take action against illegal activity, suspected fraud, situations involving potential threats to the physical safety of any person, violations of SYNCONIX's Terms of Service, applicable EULAs or other SYNCONIX agreements, or as otherwise required by applicable law. Where this is the case SYNCONIX will endeavour to give you notice of such disclosures, to the extent that SYNCONIX are lawfully permitted to do so.

SYNCONIX may disclose your Personal Information to affiliated third parties that assist SYNCONIX in providing maintaining, evaluating, improving and providing the Website, the Services and any other SYNCONIX products and services. SYNCONIX may disclose your Personal Information to affiliated third parties for the purposes of offering, marketing or advertising SYNCONIX products and services to you (such SYNCONIX products and services may reference, incorporate or include third-party products and services). In such an event, SYNCONIX will take reasonable measures to prevent such affiliated third parties from using your Personal Information for other purposes.

Does SYNCONIX use cookies and web beacons?


Yes, SYNCONIX uses cookies to distinguish you from other users of the Website and to improve your overall experience. When you use the Website, certain information may be stored locally on your device using 'cookies' or similar technologies such as objects stored in the device's local storage. A cookie is a small text file used to store limited information about the user of the device. They help SYNCONIX to identify how SYNCONIX' users use the Website, and so that SYNCONIX can continue to develop and improve it.

Cookies do this by storing information about your preferences on your device, including the device model, manufacturer, screen resolution, device capabilities, service provider, country and city location data. SYNCONIX uses the following types of cookies:

  • Strictly necessary: These cookies enable SYNCONIX' Website to function correctly and deliver the services and products you have requested.
  • Performance & Functionality: These cookies are used to enhance the performance and functionality of SYNCONIX' Website but are non-essential to their use (for example, SYNCONIX uses cookies to remember your preferences on the Website). However, without these cookies, certain functionality may become unavailable.
  • Analytical: These cookies collect information that is used either in aggregate form to help SYNCONIX understand how the Website is being used or to help SYNCONIX customise the Website for you. In particular SYNCONIX use the Google analytics cookies. For more information about Google's privacy policy, please visit If you do not wish to allow the use of Google Analytics cookies at all, Google provides an opt-out plug-in for most common website browsers

By using the Service, you accept the use of cookies in accordance with this Privacy Policy.

Your cookie choices

You have the right to choose whether to accept or refuse cookies and similar technologies. You can exercise this choice by not accepting the Terms of Service and this Privacy Policy, however, please note that if you choose to do so, you will not be able to use the Service.

For more information about what cookies are and your rights to control cookies, please visit the third party educational resource

Web beacons

SYNCONIX does not use web beacons.

How does SYNCONIX protect Personal Information and other information about you?

SYNCONIX takes reasonable steps to protect any Personal Information SYNCONIX collects about you. Additionally, SYNCONIX may supply you with tools to evaluate the strength of the password you select for the Website. No security measures are foolproof, and SYNCONIX cannot guarantee the security of your information other than to take reasonable steps to protect it. In the event that SYNCONIX becomes aware of a security breach, unauthorised disclosure or inadvertent disclosure concerning your information, you agree that SYNCONIX may notify you of such an event using the notice provisions of the Terms of Use.

You are responsible for maintaining your account's security (as more specifically explained in the Terms of Service).

Information and access to your Personal Information

Based on what you have told SYNCONIX, SYNCONIX try to ensure that your contact information and preferences are accurate, complete, and up to date. You have the right to request access to and rectification or erasure of Personal Information or restriction of processing concerning your Personal Information or to object to processing as well as the right to data portability. SYNCONIX will comply with erasure requests as long as SYNCONIX is not required to retain the Personal Information by law and does not need to retain it for its legitimate business purposes. SYNCONIX may decline to process requests that are frivolous/vexatious, jeopardise the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made by contacting the Support Team.

Your Rights

As a Data Subject you have a number of rights in relation to your Personal Information. These include your rights:

  • To ask SYNCONIX to confirm what (if any) Personal Information SYNCONIX hold relating to you and how that data is processed and used by SYNCONIX (often referred to as a 'Subject Access Request');
  • To have SYNCONIX rectify Personal Information which SYNCONIX hold about you that is inaccurate;
  • To have SYNCONIX erase Personal Information which relates to you if it is no longer necessary for SYNCONIX to continue to process it, or if SYNCONIX have no lawful basis to store, process or retain it (though SYNCONIX do have rights to refuse these requests in certain situations);
  • To object to SYNCONIX processing your Personal Information;
  • To be informed about the existence of any automated decision making and profiling of your Personal Information, and where appropriate, be provided with meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing that affects you;
  • To have SYNCONIX provide you with a copy of your Personal Information for transfer to an alternative provider of similar services.

Should you ever wish to exercise one or more of these rights you should contact SYNCONIX Support Team.

Third party websites

SYNCONIX' Website may, from time to time, contain links to and from the websites of SYNCONIX' partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that SYNCONIX do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Information to these websites.

What if you have questions, comments or complaints about this Privacy Policy?

Please feel free to direct any questions, comments or complaints regarding this Privacy Policy using the support tickets forms. It is SYNCONIX's policy to investigate and attempt to resolve all formal written complaints SYNCONIX receive concerning this Privacy Policy. SYNCONIX will cooperate with appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between SYNCONIX and an individual.

With effect from 25 May 2018, the General Data Protection Regulation (GDPR) enters force. Your rights under that new regulation are explained at Details of how you can exercise those rights are set out in 'Your Rights'. SYNCONIX have largely factored GDPR into this Privacy Policy but if you think SYNCONIX has failed to do so in any way, please notify SYNCONIX Support Team.

Last Updated: 6th January 2021